View the Salesforce Cases dashboard

View the Salesforce cases dashboard to monitor metrics from Salesforce cases created by the rules engine.

Prerequisites:
  • Create a rule
  • To perform this task, you must be an Admin, Power User, or Author.
Note: The dashboard only contains data from enabled rules and is available in English only.
  1. Open the Actions app.
  2. On the Dashboards page, click the Salesforce Cases tab.
  3. Find the results of the Salesforce Cases dashboard reflected.
    Tiles Description
    Period Metrics Cases created and closed within the last 7 days are displayed.
    Status of Open Cases This tile displays a snapshot of all open cases sorted by their status at this time.
    Cases Aging The tile displays a breakdown of cases by duration, measured from the Creation Date until today.