Observe the health of a customer journey

Track and monitor KPIs weekly with dashboard metrics.

Prerequisites:

Create a customer journey

Metrics associated with each journey step can be monitored on a dashboard and linked to an existing Analytics dashboard for more customization. Multiple metrics should be added to a single journey step to offer a comprehensive view of the journey.

  1. Open the Customer Journeys app.
  2. Select a customer journey from the list and click View.
  3. In the customer journey map, click the Dashboard icon at the bottom right corner of a journey step.
    Result: This opens the Health Status dialog.
  4. From the dashboard the following tiles are available.
    Note: The tiles in the Health Status dialog can not be customized, however an analytics dashboard can be linked to a customer journey where metrics can be customized from there.
    Options Description
    Average Value The average score for the week based on metrics set in the data source.
    Values History The average score for the last few weeks.
  5. Click Open Analytics Dashboard to see customer journey metrics in the linked dashboard.
    An analytics dashboard can be linked to a journey step from the Settings pane when configuring metrics. For more information, see Create a customer journey.
    Note: An existing analytics dashboard needs to be created in order to use this option.